Cancellation policy

From time to time, Lit Gels may offer select products for preorder. Estimated shipping or release dates will be provided on the applicable product page whenever possible.

Preorder Cancellations

Preorders may be cancelled for a full refund at any time before the order has shipped. To request a cancellation, please contact us at info@litgels.com with your order number.

Once a preorder has shipped, it can no longer be cancelled and our standard return and refund policy will apply.

If an order contains both preorder and in-stock items, the fulfillment timing shown at checkout or on the applicable product page will apply.

Changes or Delays

Preorder release and shipping dates are estimates and may occasionally change due to production, transportation, or other circumstances outside our control. If there is a significant delay or we are unable to fulfill a preorder, we will contact you with available options, including cancellation and a refund when applicable.