Refund policy

Returns

We want you to love what you receive. Unopened and unused products may be returned within 30 days of delivery.

Because nail and beauty products are personal-use items, opened or used products cannot be returned. Items marked Final Sale are not eligible for return or refund.

To request a return, please contact us at info@litgels.com with your order number and reason for the return. Returns must be requested within 30 days of delivery and returned in their original, unused condition.

Customers are responsible for return shipping costs for preference or change-of-mind returns. Original shipping charges are non-refundable.

Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us at info@litgels.com with your order number and photos of the issue so we can make it right. When an issue is our responsibility, we will cover the appropriate replacement or return shipping costs.

Aura Discoveries

Because each Aura Discovery is individually curated and may contain varied nail designs, relics, and beauty companions, Aura Discoveries are final sale and are not eligible for return or refund.

If an Aura Discovery arrives damaged, incomplete, or incorrect, please contact us so we can make it right.